Frequently Asked Questions

What exactly am I buying?

A fully editable Microsoft Word (.docx) policy template, delivered by instant download. It's a professionally structured starting point that your organisation tailors, approves and adopts as its own — not a finished, ready-to-adopt policy and not advice.

Are the documents specific to my country?

Each document is prepared for the jurisdiction shown on its product page. The Australian editions are designed around the Australian regulatory framework (APRA, ASIC and AUSTRAC). More jurisdictions are in preparation — tell us which one you need.

Who can use a purchased document?

One organisation (the entity named at purchase, including wholly-owned subsidiaries) under our single-organisation licence. You can edit it freely and keep using it indefinitely. Consultants buying for a client need one licence per client organisation.

Can I see what's in a document before buying?

Every product page lists the document's full section contents and approximate length. If you need more detail to decide, ask us before you buy.

What if a document isn't what was described?

If a document is materially defective or materially misdescribed, contact us within 30 days and we'll resupply, replace or refund it. Because delivery is instant, we don't generally refund change of mind — and nothing in our terms limits rights you have under the Australian Consumer Law. See the Terms of Sale.

Do prices include GST?

Prices are shown in Australian dollars. Where GST applies to your purchase it is included in the price shown at checkout. Any foreign taxes or duties are your responsibility.

How do I get my documents after paying?

They're available immediately in My Documents, and you can re-download them any time.

Are documents updated when regulations change?

Each document shows a "last reviewed" date. Regulations change; you should always verify currency for your circumstances before use. We periodically refresh the catalogue, and documents you've purchased remain available to re-download in the version you bought.