Hardship Policy
A professionally drafted Hardship Policy for banks, deposit-taking institutions and finance companies, covering credit risk appetite, origination and portfolio management. Global edition — written to international standards (Basel Committee, FATF, ISO, COSO, NIST and FSB) and deliberately jurisdiction-neutral, with bracketed prompts marking the points where your local law or regulator's requirements must be inserted. Supplied as a fully editable Microsoft Word document, de-identified and ready to adapt to your organisation. Typical owner: Chief Risk Officer; approval: Board of Directors.
| Typical owner | Chief Risk Officer |
|---|---|
| Typical approval | Board of Directors |
| Length | ~8,602 words (approx. 22 pages) |
| Last reviewed | July 2026 — verify currency for your circumstances before use |
| Format | Microsoft Word (.docx), fully editable |
| Delivery | Instant download after purchase; re-download any time from your account |
| Licence | Single-organisation licence |
| Guarantee | Materially defective or misdescribed? We'll resupply, replace or refund within 30 days — see Terms |
Preview the first 6 pages (PDF) See the real cover, document control page and opening sections before you buy.
What's inside
- Contents
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Regulatory Framework
- 5. Policy Statement and Principles
- 6. Recognising Hardship Notices and Proactive Identification
- 7. Acknowledgment, Information Requests and Decision Timeframes
- 8. Assessing Hardship Requests
- 9. Forbearance Options
- 10. Vulnerable Customers and Family and Domestic Violence
- 11. Credit Bureau Reporting, Collections and Enforcement
- 12. Prudential Classification, IFRS 9 Staging and Provisioning
- 13. End-of-Arrangement Reviews
- 14. Declined Assistance and Dispute Resolution
- 15. Business and Commercial Lending and Guarantors
- 16. Roles and Responsibilities
- 17. Monitoring, Quality Assurance and Reporting
- 18. Breaches of this Policy
- 19. Training and Awareness
- 20. Review of this Policy
- Appendix A: Proactive Hardship Indicators
- Appendix B: Hardship File Minimum Record Checklist
- Policy Administration