Telephone, Mobile and Internet Policy

A professionally drafted Telephone, Mobile and Internet Policy for banks, deposit-taking institutions and finance companies, covering information security and technology risk controls. Global edition — written to international standards (Basel Committee, FATF, ISO, COSO, NIST and FSB) and deliberately jurisdiction-neutral, with bracketed prompts marking the points where your local law or regulator's requirements must be inserted. Supplied as a fully editable Microsoft Word document, de-identified and ready to adapt to your organisation. Typical owner: Chief Information Officer; approval: Chief Executive Officer.

Typical owner	Chief Information Officer
Typical approval	Chief Executive Officer
Length	~7,727 words (approx. 19 pages)
Last reviewed	July 2026 — verify currency for your circumstances before use
Format	Microsoft Word (.docx), fully editable
Delivery	Instant download after purchase; re-download any time from your account
Licence	Single-organisation licence
Guarantee	Materially defective or misdescribed? We'll resupply, replace or refund within 30 days — see Terms

Preview the first 6 pages (PDF) See the real cover, document control page and opening sections before you buy.

What's inside

• Contents
• 1. Purpose
• 2. Scope
• 3. Definitions
• 4. Regulatory Framework
• 5. Policy Statement and Principles
• 6. Issuance, Eligibility and Asset Control
• 7. Acceptable Use
• 8. Endpoint Security Baseline and Device Management
• 9. Personal Devices (BYOD)
• 10. Telephony and Call Recording
• 11. Messaging, Collaboration and Communications Record-Keeping
• 12. Internet Use, Filtering and Social Media
• 13. International Travel, Roaming and Elevated-Risk Destinations
• 14. Resilience of Communications Services
• 15. Cost Management
• 16. Monitoring, Privacy and Worker Data Protection
• 17. Lost or Stolen Devices, Incidents and Exit Obligations
• 18. Roles and Responsibilities
• 19. Reporting and Escalation
• 20. Breaches of this Policy
• 21. Training and Awareness
• 22. Review of this Policy
• Appendix A: Role-Based Entitlement Matrix
• Appendix B: BYOD User Consent and Acknowledgement
• Appendix C: Approved Communication Channels Register
• Policy Administration

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